For the New Year, we have obtained a copy of some fancy webcam software that works with our Skype account (Skype: globalcoachtours). Not only will you see the travel agent you are speaking with, but we will be able to add graphics such as maps or show you photos and videos relevant to the tour you are asking about. The webcam software is called WebcamMax and it works very effectively with our Microsoft HD widescreen web camera.
For the technically interested, the software adds a ‘virtual’ camera to the Skype video feed which is selected instead of the name of the camera.
It doesn’t stop there. We’ll be able to show you video clips both full screen or in the corner of the screen. How about looking at the same web page together? Simple. We will share our desktop and show you relevant details. This is all part of our future way of interacting with our customers. Not just Global Coach Tours, but many more agents will be using the Skype service in 2011 via www.SeeYourTravelAgent.com
Whilst WebcamMax has many fun aspects, such as animated graphics, we believe it has serious business applications. We haven’t discovered all the features yet. One idea we would like to explore is the creation of custom backgrounds. It seems there is a WebcamMax format for these called an *.efc file and we are still looking into how to create these. Thus, as a travel agent we can be sat in front of virtual mountains, lakes or on beaches! We look forward to seeing you soon.